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Established Patients

TeleHealth visits are now available for many routine management, followup, and refill visits.  Some illness, injury, and sick visits may also be conducted via TeleHealth.

Visits during COVID may be conducted by video-phone or by telephone as appropriate.

New Patients

If you have not been to Family Medical Center before, certain New Patient visits may be conducted by TeleHealth during the COVID19 Pandemic. Complex problems and medical histories may require an office visit in order to provide the best care. 

Please call the office for advice if you are a new patient that would like to be considered for a TeleHealth visit. 

Payment

During this COVID containment period, most insurance carriers cover TeleHealth visits as a standard visit including copays and deductibles.  Patients that do not have insurance may be asked to pay for Telehealth services at the time of appointment scheduling or after the visit. 

Insurance Changes

We ask that you let us know if there has been a change in your insurance.  You will be responsible for payment according to standard practice policies.

Prescriptions

Most prescriptions and refills will be sent electronically to your preferred pharmacy at the time of your TeleHealth appointment.  Make sure to let us know if you have changed your preferred pharmacy 

Sick Visits

Many minor illnesses can be evaluated by TeleHealth. Others such as fever, difficulty breathing, and many neurological symptoms may require an office visit to be scheduled for an appropriate evaluation. 

Requirements

TeleHealth visits can be conducted through smart-phone teleconferencing apps or standard telephone communications. Some visits may require a visual evaluation through teleconferencing or photos being forwarded.

Injuries / Pain

New and longstanding pay may be evaluated by TeleHealth, but also require a clinic visit for full evaluation.  Certain types of pain that may require imaging may require an office visit.  Worker's Comp visits for pain can't be conducted by TeleHealth. 

Quality Care and Complaints:

While Family Medical Center seeks to offer the highest quality of care offerings through office-based and Telehealth offerings.  The Texas Medical Board governs the quality of services and care rendered by Telehealth offerings.  Similar to in-office care, patients have a right to submits complaints if they feel that their care requires the attention of the Texas Medical Board.  To file a complaint, you may submit your complaint electronically via the Online Complaint Form, or print the COMPLAINT FORM (.PDF) and mail it in, or call the Complaint Hotline 1-800-201-9353 and follow the automated prompts to request a complaint form.

Some patients' complaints do not fall within the Board's jurisdiction and should be directed to the local medical or osteopathic society. Complaints against other health care providers (nurses, dentists, pharmacists) or hospitals should be forwarded to the appropriate state licensing authorities. It is important to understand that the legislature has defined only certain events as violations. While the Board cannot investigate any complaint that is not within its jurisdiction, all complaints received are read and evaluated.